Refund Policy

Food orders are paid at the restaurant, so no online refund applies. If something is wrong with your food, tell us at the time or call us.

Merchandise

If an item arrives damaged or incorrect, contact us within 7 days of delivery with your order reference and a photo. We will replace it or refund you. You may request cancellation before dispatch from your order page; a paid order cancelled before dispatch is refunded in full.

How refunds are paid

Refunds go back to the original payment method through our payment provider, normally within 5 to 7 working days of approval.

Advance payments

Advance payments for food bookings are handled as agreed when the booking is approved.